Welcome to Sexy Wear Hub’s FAQ section, where we answer your most pressing questions about our luxurious lingerie and intimate apparel. At Sexy Wear Hub, we’re committed to making your shopping experience as seamless as our finest French lace. Below you’ll find answers to common questions about our products, shipping, returns, and more.

About Our Products

Q: What types of lingerie do you specialize in?
A: We specialize in premium intimate apparel including bras (bralettes, fuller cup, essentials), bodysuits, bikinis, bustiers, bridal lingerie, and peekaboo styles. Our collections range from everyday essentials to special occasion pieces designed to enhance your confidence.
Q: How do I determine my correct size?
A: We recommend using our detailed sizing guide (available on each product page). Our Essentials collections feature our most popular fits, making them ideal for first-time online orders. For special styles like bustiers or bridal, please consult the specific measurements provided.
Q: Are your products true to size?
A: Most of our pieces run true to size, with some European-inspired designs that may fit slightly differently. Each product page includes specific fit notes to help you select your perfect size. When in doubt between two sizes, we recommend sizing up for comfort.

Shipping & Delivery

Q: Where do you ship?
A: We proudly offer worldwide shipping (excluding select remote areas and parts of Asia). Your desires shouldn’t have borders, and neither should your lingerie.
Q: What shipping options are available?
A: We offer two elegant shipping solutions:
– Express Delivery ($12.95): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 days
– Complimentary Shipping: Free for orders over $50 via EMS (15-25 day delivery)
Q: How discreet is your packaging?
A: Your privacy is sacred to us. All orders arrive in plain, unmarked packaging with no external branding. Inside, each delicate piece is lovingly wrapped in tissue to maintain its runway-ready condition.
Q: Can I track my order?
A: Absolutely. You’ll receive tracking information the moment your carefully selected pieces leave our atelier, allowing you to anticipate their arrival with delicious anticipation.

Returns & Exchanges

Q: What is your return policy?
A: We want you to adore every stitch. You may return unworn items with original tags within 15 days of delivery for an exchange or refund. Please note that for hygiene reasons, certain intimate items may have special return conditions.
Q: How do I initiate a return?
A: Simply contact our concierge team at [email protected] with your order details. We’ll guide you through our effortless return process and ensure your experience remains as luxurious as our lingerie.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your return. The timing depends on your financial institution’s processing times.

Payments & Security

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are encrypted for your protection.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to protect your sensitive information. Your trust is as important to us as your style.
Q: Why was my payment declined?
A: Payment declines usually occur due to insufficient funds, incorrect card details, or your bank’s security measures. We recommend double-checking your information or contacting your card issuer.

Account & Customer Service

Q: How do I contact customer service?
A: Our dedicated concierge team is available via email at [email protected]. We typically respond within 24 hours (excluding weekends).
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to fulfill your desires promptly. If you need to modify or cancel, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Q: Do you offer gift wrapping or special notes?
A: While we don’t currently offer gift wrapping, all our packaging is elegantly discreet. You’re welcome to include a gift message during checkout that we’ll place inside the package.

Still have questions? Our lingerie experts at [email protected] are always delighted to assist you in finding your perfect fit or answering any queries about our collections.

From our studio at 692 Polk Street to your most private drawer, we’re honored to dress your confidence worldwide.