At Sexy Wear Hub, we want your shopping experience to be as smooth and satisfying as wearing our luxurious lingerie. Our shipping and returns policies are designed with your convenience and confidence in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve your needs:

  1. Standard Shipping ($12.95) via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  2. Free Shipping via EMS for orders over $50
    • Delivery within 15-25 business days after shipment

Please Note: We ship worldwide but currently cannot deliver to some Asian countries and remote regions. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items unless they arrive defective or incorrect:

  • Bodysuits
  • Bikinis
  • Essentials Panties
  • Bridal items (final sale)
  • Custom Bustiers & Bra Tops (final sale)

How to Initiate a Return or Exchange

  1. Contact Us: Email our lingerie concierge team at [email protected] with your order number and return request within 15 days of delivery.
  2. Wait for Approval: We’ll respond within 1-2 business days with return authorization and instructions.
  3. Package Your Items: Securely repackage the items in their original packaging.
  4. Ship Your Return: Send the package to our boutique at:
    Sexy Wear Hub Returns
    692 Polk Street
    Tucson, US 85701
  5. Receive Confirmation: We’ll email you once we’ve processed your return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable
  • Allow 5-10 business days for the refund to appear on your statement

Exchange Process

For exchanges:

  • Follow the same return process above
  • Include a note specifying the replacement item(s) desired
  • We’ll ship your new item once we receive the return
  • Price differences will be charged or refunded as applicable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Sexy Wear Hub Concierge,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:

  • Item Name:
  • Size:
  • Color:
  • Reason for Return:
[For exchanges, please specify desired replacement item(s)]

I confirm that the item(s) are in original condition with tags attached and unworn.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Questions?

Our lingerie concierge team is available to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

We appreciate your trust in Sexy Wear Hub and strive to make every aspect of your experience with us as seamless as our finest silk lingerie.